You should indicate “Data Protection Officer” in the subject line and specify the right to exercise and provide a copy of your ID document.
2. INFORMATION AND CONSENT
3. OBLIGATION TO PROVIDE DATA
The data requested in the website forms is general and obligatory (unless otherwise specified in the fields) to comply with the established purposes.
Therefore, if it is not provided or not provided properly it cannot be looked after, however the user will still be able to view the content of the Website.
4. WHY DOES HIPERION HOTEL GROUP, S.L. PROCESS THE USER’S PERSONAL DATA?
The personal data provided through the Website will be processed by HIPERION HOTEL GROUP, S.L. for the following purposes:
Data provided for the Club Playasol Programme:
· To manage the Loyalty Programme and process applications for membership, assign membership, access codes to the private online area and allow the user to collect and redeem points.
· To adapt the loyalty programme services to the Holder’s preferences and tastes and measure their level of satisfaction with the service provided in our hotels. This purpose may include sending quality surveys and adapting and customising HIPERION’s services to suit the customer.
5. WHAT USER DATA WILL HIPERION HOTEL GROUP, S.L. PROCESS?
HIPERION HOTEL GROUP, S.L. will process the following categories of user data:
Data provided for the Club Playasol Programme:
6. WHAT ARE THE LEGAL GROUNDS FOR PROCESSING THE USER’S DATA?
The legal grounds for processing personal data are as follows:
The consents given for the purposes mentioned are independent, which is why the user may revoke one of them and it will not affect the others.
To revoke consent, the User may contact HIPERION HOTEL GROUP, S.L. via one of the following channels:
· WHY DOES HIPERION HOTEL GROUP, S.L. PROCESS THE HOLDER’S PERSONAL DATA AND FOR HOW LONG?
We hereby inform you that HIPERION HOTEL GROUP, S.L. processes the data provided by the account holder for the following purposes:
For proper provision of services, HIPERION HOTEL GROUP, S.L. will process the following categories of data:
The Members of HIPERION HOTEL GROUP, S.L’s newsletter programme guarantee and respond, in any case, for the precision, validity and authenticity of the Personal Data provided, and undertake to keep it up to date as required.
HIPERION HOTEL GROUP, S.L. will not process any data belonging to under 18s in relation to the loyalty programme.
The legal grounds for processing user data will be, on one hand, the execution of the contract signed by both parties, for the adaption of services and programme management, while the holder’s consent will be the basis for sending commercial communications.
The data requested from the Holder in the registration form is obligatory and used so that the Programme services can be provided properly, and, therefore, refusal to supply this personal data will mean that it is impossible to provide these services. In cases where non-obligatory data is requested, this will be indicated on the form itself.
· WITH WHOM WILL THE USER’S DATA BE SHARED?
HIPERIÓN HOTEL GROUP, S.L. will not share personal data with third parties
· INTERNATIONAL DATA TRANSFER
We hereby inform you that your data will not be transferred to third party countries outside the European Economic Area.
Personal data provided will be stored for the duration of the contractual relationship with HIPERION HOTEL GROUP, S.L, and once this relationship ends, it will remain stored until expiry of the statute of limitations.
So you can enjoy all the benefits of the HIPERION HOTEL GROUP, S.L. newsletter, you agree to us sending you news, promotion and offers that best suit your profile by different channels including electronic means as well as informing you of your Programme balance, points and categories, promotions and offers from our Partners. As part of our commitment to privacy, we remind you that you may access the Programme’s Terms and Conditions at any time using the following address:
You can also oppose the sending of any commercial communication by clicking on the link provided for such purposes on each communication or by sending an email to
Should the Holder provide third party data at any time, they guarantee that they have their consent and undertake to forward the information held in this clause to them and inform HIPERION HOTEL GROUP, S.L. of any change or update to this data.
HIPERION has adopted all the technical and organisational measures required to guarantee that personal data is secure and to prevent its unauthorised alteration, loss, processing or access, given current technology, the nature of the stored data and risks to which it is exposed, either from human action or the physical or natural environment.
The Holder is responsible for keeping their user password strictly confidential, and is responsible for access to our website, the private area of HIPERION HOTEL GROUP, S.L. and your own use of it as well as use by any one else who may use the password you previously provided, regardless of whether access or use was authorised by you or not, or in your name, even if this person is your employee, relation or agent. You hereby agree (i) to inform us immediately of any unauthorised use of your password, account or any other breach of security and (ii) make sure you log out after each session. The Holder is the only person responsible for sharing and using their password, accessing and using their account, and for informing us of their wish to cancel their account.
The holder may exercise the rights below at any time and free-of-charge by sending an email to with the subject line “Data Protection” and by attaching a photocopy of their ID document:
The interested party may contact the Data Protection Officer: